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See how leading hotels manage reputation with TrustYou 👉

AI-POWERED HOSPITALITY REPUTATION MANAGEMENT

One inbox for all reviews and survey responses

Instant, brand-safe AI review replies in 50+ languages

Sentiment analysis to identify and resolve guest pain points

Built-in competitor benchmarking to stay ahead

Manage all reviews and surveys in one inbox.

Sync audiences with your email marketing tool and send out your campaign or message clients directly.

Increase your direct booking conversion.

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1

point increase in a hotel's review score is enough for a 4-5% increase in revenue (1)

76%

of travelers are willing to pay more for a hotel with better reviews (2)

3.9x

more bookings attracted by hotels with higher ratings (3)

(1) Berezina, K., Ciftci, O., & Cobanoglu, C. (2022). "The signaling and reputational effects of customer ratings on hotel revenue." International Journal of Hospitality Management

(2) Ady, Margaret, and Donna Quadri-Felitti. "95% of Travel Planning Study Respondents Report Reading Travel Reviews Prior to Booking." Hotel News Resource

(3) "Review Ratings Make a Direct Impact on Revenue." TrustYou

PROTECT YOUR BRAND AND REVENUE

Turn guest feedback into action across hotel properties with CXP

TrustYou's Customer Experience Platform (CXP) unifies all guest feedback, using AI to pinpoint issues that affect your reputation. It allows you to track trends, benchmark against competitors, and respond quickly to improve reputation, create better guest experience, and prevent lost revenue.