…at a glance

01 About Us

It all began in 2008 when Benjamin Jost (co-founder and CEO) and Jakob Riegger (co-founder and former COO) decided to build a platform that helps hotels, destinations, Online Travel Agencies (OTAs), and restaurants improve their services and presence in the market!

After some research about industry trends, they founded the TrustYou Headquarters in Munich with the aim of creating a platform that helps B2B companies with semantic technology.

After working on the SaaS platform, they soon realized the importance of providing comparable data to businesses, and hence, Analytics was born. Web reviews then started to become a trend, and TrustYou moved to Survey.

Fast forward to today: Hospitality has changed dramatically. Data is everywhere. Guest expectations are sky-high. Hotels need smarter tools to keep up.

That’s why we evolved. TrustYou isn’t just about feedback anymore. We became the world’s #1 hospitality AI platform, helping them engage guests, optimize operations, and drive revenue.

TrustYou: Beginning to Today

World’s #1 Hospitality AI Platform​

Our Engineering Hub in Madrid was introduced. Acquisition of Trinix located in Cluj

Expansion and opening of first offices abroad, located in Singapore and Tokyo

Review Analyst, a US-based reputation management company, was acquired and we reached our first

1M EUR revenue

The Japanese group, Recruit Holdings Co., Ltd., acquired TY and provided the boost to accelerate future growth

TY completed a Management Buyback, with renewed mission and an opportunity to expand our portfolio 

TrustYou Today - World’s #1 Hospitality AI Platform​

TrustYou is an AI-first, global hospitality platform.

We empower hospitality brands to increase direct bookings, enhance guest satisfaction, and streamline operations - all powered by cutting-edge AI.

Our Impact: Since 2008, TrustYou's solutions are utilized by over 10,000 hospitality brands worldwide, including prominent brands such as Accor, Booking.com, Google, and Mandarin Oriental Hotel Group - to transform guest feedback, customer data, and automated interactions into revenue-generating opportunities.

Our Mission: At TrustYou, we believe that hospitality thrives when every guest interaction, every review, and every data point is transformed into meaningful action. As the leading AI-powered platform for hospitality, we help businesses increase direct bookings, reduce costs, and enhance guest satisfaction - effortlessly.

By harnessing the power of AI, we turn feedback into smarter decisions, better experiences, and real business growth.

02 Our Products

Our Products for Hotels, Chains, and Data Partners

Powered by AI

Trusted by hospitality leaders in over 165 countries, TrustYou is redefining the future of guest engagement through AI and machine learning.

TrustYou provides a fully integrated AI-powered hospitality platform that helps hotels, Online Travel Agencies (OTAs), and Destination Management Organisations (DMOs) improve guest experiences, streamline operations, and drive more revenue

Engagement Layer

• Customer Communication
• Intelligent Actions

03 Our Culture & Values

With a multicultural team of over a hundred and twenty people working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.

At TrustYou, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.

Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.

If you are looking for a fast-paced, international environment where innovation drives everything we do, 

TrustYou is the place to be!

We’re passionate about making an impact and creating solutions that truly matter. Plus, we’re committed to empowering our employees, providing continuous development opportunities, and fostering a diverse and inclusive workplace where everyone can thrive.

Work environment

TrustYou offers a flexible and supportive work environment designed to promote employee well-being:

Flexible Working Hours

We understand the importance of personal time, offering flexible working hours to accommodate various schedules and commitments. 

Remote-First Culture

We operate in a remote setup, giving employees the flexibility to work from their country of residence. 

Team Collaboration

Despite being remote, to foster collaboration and bonding, we prioritize teamwork through regular virtual meetings, an annual global team event, collaborative projects, and an open-door policy that encourages communication across all levels.

Our Values

At TrustYou, our core values are deeply embedded in our daily operations and interactions:

All of our actions aim to empower our customers to use and understand feedback beyond their expectations.

Feedback

Constructive, respectful, and clear feedback loops allow us to continuously listen, learn, and improve.

Accountability

Individuals and teams take full ownership and responsibility for the success of their missions.

Teamwork

Together in our mission, we trust, support, and grow with each other.

Test and Learn

With data at the heart of our decisions, we continuously experiment, measure, and adapt to remain innovative and successful.

Customer Excellence

04 Our Interview Process

Interview Process

Once we receive your application, our Talent Acquisition Manager will contact you if your profile matches the one we are looking for.

Throughout the process you will have the chance to virtually meet multiple employees to ensure that we are the right fit for each other!

STEP 1

HR Interview

Get insights about the role, the company and culture, and about what makes us a great employer.

Share information about your working experience, competencies, and about why you would like to join our team.

STEP 2

STEP 3

STEP 4

Technical Interview

Get more specific insights from the hiring manager about the role, the team you will be joining, and the tasks you will be handling.

Share information about your skills, expertise, and knowledge.

Task

Round

Depending on the role, you may be given practical tasks or case studies to show your skills, expertise, and knowledge.

Meet your future colleagues and learn about our culture, teamwork, and the exciting challenges we tackle every day!

Meet the founder

Get to know the vision behind TrustYou.

An opportunity to connect with our founder, understand our mission, and discuss how your role contributes to our success.

* depending on the role, this process might differ from above.

Your Talent Acquisition Manager will give you more information during your first call.

05 Our Benefits

Perks

Remote-friendly and flexible working environment

Global team of friendly, highly motivated co-workers with an open feedback culture and room to grow

In-Person Meetups: global team and team-specific events

Learning & Development – Access training, mentorship, and career growth opportunities

Innovation-Driven Culture – Freedom to experiment and bring ideas to life

Referral bonus

Other perks based on location